What do I do if I have received an incorrect item?

Apologies that you have received a wrong item - that usually does not happen. 

In case you received an item that was not part of your order, or it is an item in a different size than you ordered, please follow the steps below. 

>> Return here <<

1. Register your return online via the Return Portal and select the relevant return reason.
2. Pack the item into a bag or box depending on the fit of the item.
3. Drop the parcel off at your nearest Swiss Post parcel shop and keep the return receipt.
4. Once we receive the item in our warehouse, we will notify you and refund you the amount.

Please note the item will only be refunded once we receive and register it as returned in our warehouse, we cannot provide you with a refund before we receive the item.